PRIVACY POLICY
Updated: June 6, 2025
Rovia Clinical Research (“Rovia,” “we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, protect, and share your personal information, and outlines your rights under state and federal privacy laws.
This policy applies to all Rovia-operated websites, research activities, digital communication tools, and affiliated clinical research sites.
1. INFORMATION WE COLLECT
We may collect the following categories of information:
Personal Information
Full name, phone number, email address
Date of birth, gender, zip code
Health conditions or history (as provided for trial pre-screening)
Technical Information
IP address, device/browser type, session duration
Clickstream and referral tracking data
Study Application & Consent Data
Health and lifestyle details for eligibility review
Study-related consents and communications preferences
2. HOW WE USE YOUR INFORMATION
We may use your information to:
Match you with relevant clinical trials
Contact you about research opportunities or follow-up
Improve user experience across our digital platforms
Comply with FDA, HIPAA, and institutional regulations
Send study-related alerts and updates (email, phone, SMS
3. SHARING AND DISCLOSURE OF INFORMATION
We do not sell or rent your personal data. Information may be shared with:
Affiliated research sites within the Rovia Clinical Research Network
Contracted research sponsors, CROs, or investigators (as authorized)
Technology vendors who support secure communications and storage
Federal or institutional oversight bodies when legally required
4. MOBILE MESSAGING & 10DLC COMPLIANCE
Rovia is fully compliant with the industry standards for business SMS messaging, including 10DLC (10-digit long code) regulations and HIPAA privacy protocols.
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.”
SMS messages will only be sent to users who have explicitly opted in, and users may opt-out at any time.
5. DATA PROTECTION & SECURITY
We take data security seriously. Measures include:
SSL encryption
Secure cloud-based storage
Access restriction and multi-factor authentication
Staff training and annual HIPAA audits
Health data is managed in accordance with HIPAA and applicable state laws.
6. YOUR PRIVACY RIGHTS
You may have the right to:
Access or update your personal information
Request deletion of your data (when permissible)
Withdraw consent to specific data uses
Receive information about how your data is handled
Additional rights may apply based on your state of residence. See below.
7. COOKIES & ANALYTICS
We use cookies and tracking pixels to analyze website traffic and optimize your experience. You can disable cookies via your browser settings.
8. EXTERNAL LINKS
Our websites may link to external platforms. We are not responsible for the content or privacy practices of those third parties.
9. CHILDREN’S PRIVACY
We do not knowingly collect data from individuals under the age of 18 without verified parental or guardian consent.
10. CHANGES TO THIS POLICY
This Privacy Policy may be updated to reflect regulatory changes or operational improvements. The “Updated” date at the top will indicate the latest revision.
11. CONTACT US
To ask questions, exercise your rights, or file a complaint, contact us at:
Rovia Clinical Research
Email: [email protected]
Phone: 904-854-1354
Address: 3550 University Blvd. South, Suite #101, Jacksonville, FL 32216
12. STATE-SPECIFIC DISCLOSURES
Florida Residents
In accordance with the Florida Information Protection Act (FIPA):
Your data will not be sold or shared for commercial use.
You may request to access, correct, or delete your personal information.
We maintain heightened safeguards for medical data.
Contact: [email protected]
Georgia Residents
While Georgia does not currently enforce a comprehensive data privacy law, we:
Provide access, correction, and deletion options upon request
Process data only for clinical trial services or compliance
Handle health data in full compliance with HIPAA
Submit your request to: [email protected]
Tennessee Residents
In accordance with the Tennessee Information Protection Act (TIPA), effective July 1, 2025, Tennessee residents may:
Confirm if we process your data
Access, correct, delete, or request a copy of your information
Opt out of profiling, targeted advertising, or data sales (Note: We do not engage in these practices)
We respond to verified requests within 45 days.
Contact: [email protected]
Louisiana Residents
Under Louisiana’s Database Security Breach Notification Law and consumer data protections:
We take extensive steps to safeguard your personal and health-related information
If your data is ever compromised in a security breach, we will notify you promptly as required by law
You may request access to or deletion of your personal data collected through our websites or research services
We comply fully with HIPAA and Louisiana medical privacy statutes
To exercise your rights, contact: [email protected]
All Other U.S. Residents
Regardless of your location, we apply consistent, HIPAA-compliant data protection protocols across all Rovia Clinical Research operations.
